 | Terms And Conditions |  |
Delightful wedding favours, personalised wedding favours, personalized chocolates, wedding fortune cookies, decadent truffles, wedding rock, chocolate hearts, italian sugared almonds and so much more
About Us Candy Designer are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Candy Designer
E & M Hames / Candy Designer Hawthorn Road Skegness PE25 3TD Mainland United Kingdom
Phone: 01754 896667
Fax:
Email: info [at] candydesigner [dot] co [dot] uk
Vat Registration Number 129 4751 53
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Making A Purchase Ordering is easy!
Internet
Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Telephone
Just telephone our sales team on 01754 896667 or 01754 896668
For personalised orders it is more than likely that you will want to discuss your order over the telephone.
By Post
Make a note of the product numbers that you wish to order,or telephone for a quotation.
Remember when you post your order to include;
Your full name,address & contact telephone number plus a delivery address if different.
Payment in full ( a cheque is our preferred method of payment)
We accept credit card payment including Visa and Mastercard. We also accept cheques and payment via bank transfer.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling Shipping is charged by weight of the parcel. We will despatch your order to the delivery address as requested when placing your order. You can choose to have your chocolates delivered by post or by a courier.
We will take all reasonable steps to deliver your order within the time indicated. However, we will not be under any liability to you in respect of any failure to deliver within this timescale or on any particular day or dates.Customers who use our Courier Delivery service MUST provide a delivery address where the order can be accepted and signed for. i.e. your home, a neighbour or your workplace.
There are several days each year that we cannot despatch chocolate orders due to extremes of temperature. (over 28 degrees) and extremes of weather. These are circumstances byond our control & we will not be under any liability to you in respect of failure deliver within this timescale or on any particular day or dates.
Postal Deliveries:
If you choose to have your parcel despatched using a post office service we cannot guarantee the post office service.
Missing / lost or damaged in the post standard royalmail delivery:
Due to changes in the Royal Mail procedure it is not possible for us to claim for lost or damaged parcels. If you feel your order has been lost in the post you must e-mail sales@candydesigner.co.uk stating that your order has been lost in the post and please include your order number. We will then send you the proof of posting document by Recorded Delivery to the delivery address on the order so a claim can be made by the purchaser. This is Royal Mail policy and not our own. Any complaints regarding Royalmails compensation procedure should be directed to: The Royalmail, Customer Service Centre, p.o.box 740, Plymouth, PL9 7YB. TEL: 08457 740 740 website: www.royalmail.com.
Courier Deliveries
If you have a time sensitive order (eg a birthday present) please choose to have the courier deliver your parcel as they will deliver the parcel the day after it has been despatched (excluding weekends)
If you are not there to sign for your parcel the courier will leave a calling card. You will need to ring the number on that card to re-schedule delivery. If you do not call the courier within 3 days the courier will return the parcel to Candy Designer. The courier will charge us to bring the parcel back to our despatch centre, we have to pass this charge to our customer. The cost of failed delivery is a minimum of £15.99.
PLEASE ensure that you have your parcel delivered to an address where someone will be available to sign for it. This can be a work address.
PLEASE ensure that you have given the correct address and postcode.
In the event that you are expecting a parcel that has not yet arrived or want to check its status please contact us with your consignment number and we will give you a contact number for the courier and your consignment number.
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Delivery Schedule Many of our products are made to order. As such shipping times will vary depending on quantities ordered and the time of year that you order. If your order is urgent please telephone, we will then arrange a mutually convenient delivery schedule.
We can accomodate most orders in a 2 week period however for weddings and special occasions we recommend that you prebook your order in advance for delivery 2-3 weeks before your special day.
Products that are stock items are usually shipped straight away. Certain products are available on a next day delivery service.
Most of our products are made to order as such we will endeavour to deliver your goods as quickly as possible. |
| Back Orders Many of our products are made to order. For urgent orders please telephone your order request and we will do our best to accomodate you. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee Your satisfaction is very important to us. We welcome your comments on all aspects of your order from quality of product, efficiency of service provided and speed of service, friendliness of our staff, to the couriers performance when delivering your goods.
When ordering rock you are more than welcome to send us colour samples to match the rock bars or rock sweets to. We will do our very best to match the rock to the colours provided. Please note that we are working with food colours not printing inks...while we will do our best to colour match we cannot guarantee it.
Any exceptions to our General terms and conditions of Business will only be valid if approved in writing by us.
Tools of all kinds, moulds, films, drawings and any necassary tool required for production remain our property - irrespective if the purchaser contributes to the production costs.
Any moulds, tools, cliches etc required for special designs will be kept for 18 months before destroying if it no re-order is received during this time.
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| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01754 896667 (International +44 01754 896667) or fax us on or write to us at E & M Hames / Candy Designer Hawthorn Road Skegness PE25 3TD Mainland United Kingdom |
Privacy Policy Candy Designer do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We keep our website and catalogues constantly updated using updated images of our work. This may mean that your photo, logo or message products may be photographed and included in our promotional materials. By agreeing to our terms & conditions you are authorising your consent. If you do not wish your products to be photographed please email donotphoto@candydesigner.co.uk |
Returns Policy All goods must be checked before signing for them them. The courier asks for you to sign for them in good condition please check your goods BEFORE signing, otherwise you will have signed to say that you have accepted the goods in good condition. All shortages & breakages must be notified in writing within 3 days.
This does not affect your statutory rights.
We hope you enjoy our products as much as we enjoy supplying them. If for any reason this is not the case please let us know. In the unlikely event of you returning the goods to us it will be fully at your own cost.
In the unlikely event that you should wish to cancel your order there will be an administration fee to cover all costs we have incurred to date. If you have ordered personalised goods it may not be possible to cancel your order if the goods have been manufactured. |
| Remittance Terms Payment in full is due when placing an order. |
Wedding Favors, Party Favours, Birthdays, Anniversary,Christening, Occasions, Parties, Delightful chocolates, personalised sweets for any occasion.
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